A:No, samples are not free. You should pay for the samples, but when you place a large order we will refund you 50% of the sampleprice.
Q:Can I customise my order?
A:Yes, depending on the quantity you order, we can print your logo on the top of the carton. Q:How do I place an order if I need to purchase?
A:Simply provide us with your delivery address, contact person and contact number and we will draw up a payment order for you, afterwhich we will arrange delivery for you.
Q:What payment methods are acceptable?
A:We accept a variety of payment methods such as T/T, VISA, Western Union, Paypal and alibaba Trade Guarantee.
Q:How do you ship my order?
A:It depends on the quantity of your order and your requirements. For samples, we ship via UPS, DHL, Fedex or EMS. For large orders,we ship by air or sea or train.
Q:Can you do door-to-door even for large orders?
A:Yes, we can do door-to-door. You don't need to file customs declarations, you don't need to pay taxes, we can arrange everything for you. The only thing you need to do is to arrange payment and then wait for your goods at your address.
Q:How long will it take to ship my order?
A:All orders will be delivered within 15 working days of full payment. If it is not a bespoke type, we can deliver within 1-3 days.
Q:What is the warranty period?
A:The warranty period is 12 months from the time we ship the product. Within one year, if there is any problem, please show us pictures and videos of how it does not work. We will assist you in fixing it. If we can't fix the problem, we'll send a new one with your next order. Q:Is every product checked for quality before it is shipped?
A:Yes, it is. We check each shipment carefully to make sure there are no problems getting to you.
Service commitment
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Fast delivery
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Coupon compensation if delayed
Refund if package lost
Refund if items damaged
Refund if no delivery in 30 days
Free returns within 90 days
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