📄 Refund & Return Policy

Last updated: August 12, 2026

Operating Entity: SAMAG GROUP LIMITED (Samag.Shop)

🚫 1. Return & Exchange Policy (Final Sale)

• Strictly No Returns: Due to the nature of our international supply chain, all sales on Samag.Shop are final.

• We do not accept returns, exchanges, or refunds once an order has been successfully delivered. Please carefully review your items, sizes, and quantities before completing your checkout.

⏳ 2. Order Cancellation Policy

• Cancellation Window: You may cancel your order only before the item has entered the processing stage.

• Once an item has been processed or dispatched, cancellations are no longer permitted.

• To request a cancellation within the allowed window, you must contact our support team immediately at support@samag.shop.

⚠️ 3. Exceptions for Damaged or Defective Items

While general returns are not accepted, customer satisfaction remains a priority. In the rare event that an item arrives physically damaged, defective, or incorrect:

• You must report the issue to our support team within 24 hours of delivery.

• You are required to provide clear photographic evidence of the damage or the incorrect item received.

• Verified claims will be evaluated for a replacement or appropriate resolution at our discretion.

📞 Contact Support

For any questions regarding your order status or this policy:

• WhatsApp / Phone: +44 20 8040 4198

• Email: support@samag.shop

• Registered Office: SAMAG GROUP LIMITED, Office 17908, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom