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Refund policy

📦 Return & Refund Policy

At Samag Group Limited, operating as Samag.Shop, we want you to shop with complete peace of mind. If you are not entirely satisfied with your purchase, we’ve made our return process simple, transparent, and compliant with international consumer standards.

📋 Policy Summary

  • Return Window: 14 days from the date of delivery.

  • Return Shipping: FREE (We cover the costs for eligible returns).

  • Restocking Fees: NONE ($0).

  • Final Sale: All items are eligible for return if they meet the conditions below.

🔄 1. Returns Eligibility

To ensure a smooth return process, please make sure that:

  • The request is made within 14 days of receiving your package.

  • The item is in its original condition (unworn, unused, and unwashed).

  • The item is in its original packaging with all tags and labels attached.

🚚 2. How to Start a Return

We believe returns should be stress-free. Follow these steps to initiate your free return:

  1. Contact Us: Reach out via WhatsApp or Email with your order number.

  2. Pickup Arrangement: Once approved, we will coordinate a local courier pickup or provide a pre-paid return label depending on your region.

  3. Inspection: Upon receipt, our team will inspect the item within 48 hours to ensure it meets our quality standards.

💰 3. Refunds & Processing

Once your return is inspected and approved:

  • Full Refund: You will receive a 100% refund of the purchase price.

  • Payment Method: Refunds are issued to the original payment method (Credit/Debit Card via Stripe, or mobile money where applicable).

    • Note: For card payments, banks typically take 5-10 business days to reflect the amount on your statement.

  • No Hidden Fees: No restocking or administrative fees will ever be charged.

🛠️ 4. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 24 hours of receipt.

  • We will prioritize an immediate exchange or a full refund at no extra cost to you.

📞 Contact Our Support

If you have any questions regarding our policy, our team is ready to assist you:

  • WhatsApp/Phone: +44 20 8040 4198

  • Email: support@samag.shop

  • Registered Office (UK): SAMAG GROUP LIMITED

    Office 17908, 182-184 High Street North,

    East Ham, London, E6 2JA, United Kingdom