📄 Refund & Replacement Policy

Last updated: October 26, 2026

Operating Entity: SAMAG GROUP LIMITED (Samag.Shop)

🔄 1. Damaged, Defective or Incorrect Items – Free Replacement

If your item arrives damaged, defective, or is not the item you ordered, we send you a free replacement. No return is required.

• Report within 24 hours of delivery by email or WhatsApp, with your order number.

• Send clear proof: photos or a short video showing the problem, the item and the parcel label.

• Receive your replacement: once your proof is confirmed, a replacement is shipped immediately, at no cost to you.

Claims submitted more than 24 hours after delivery, or without photo or video evidence, cannot be accepted.

 

⏳ 2. Order Cancellation

• You may cancel your order for a full refund only before it has entered the processing stage.

• Once an order has been processed or dispatched, it can no longer be cancelled.

• Approved refunds are issued to the original payment method.

🚫 3. No Returns – No Return Address

• All orders are shipped directly to you from our fulfilment partners. For this reason, we do not accept returned parcels and we do not provide any return address.

• Please do not send any item back to us: returned parcels cannot be received or processed.

• We do not offer refunds or exchanges for change of mind, wrong size ordered, or items that no longer suit you. Please check sizes and product details carefully before checkout.

📞 Contact Support

• WhatsApp / Phone: +44 7576 056768

• Email: support@samag.shop