Privacy policy

🛡️ Privacy Policy

Last updated: April 18, 2026

This Privacy Policy describes how SAMAG GROUP LIMITED ("we", "us", or "our"), operating as Samag.Shop, collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us (the "Services").

For the purpose of applicable data protection laws (including the UK GDPR), SAMAG GROUP LIMITED is the data controller of your personal information.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

• Contact Details: Name, billing address, shipping address, phone number, and email address.

• Financial Information: Payment card information and transaction details. All payments are processed through secure, PCI-compliant payment gateways.

• Account Information: Username, password, and order history.

• Device & Usage Information: IP address, browser type, and interaction with our Services collected via cookies.

2. How We Use Your Personal Information

We use your information to fulfill our contract with you and serve our legitimate business interests:

• Order Fulfillment: To process payments, arrange shipping, and facilitate returns/exchanges.

• Customer Support: To respond to your inquiries and maintain our relationship.

• Security & Fraud Prevention: To protect our Services and detect fraudulent or malicious activity.

• Marketing: To send promotional communications (only with your consent).

3. Disclosure of Personal Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who perform services on our behalf (IT management, payment processing, shipping, and cloud storage).

• Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our legal rights.

• Business Transfers: In connection with a merger or sale of the business.

4. International Data Transfers

As a global business, we may transfer, store, and process your personal information outside of your country of residence. When transferring data from the UK or EEA to other countries, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

5. Security and Retention

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

6. Your Rights

Depending on where you live (notably in the UK or EEA), you have the following rights:

• Access & Portability: Request a copy of your data.

• Correction & Deletion: Request to fix or erase your personal information.

• Objection & Restriction: Object to certain types of processing (like direct marketing).

• Withdrawal of Consent: You may withdraw consent at any time where we rely on it to process your data.

7. Cookies

We use cookies to improve your experience. You can manage your cookie preferences through your browser settings.

8. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact us at:

• Email: support@samag.shop

• WhatsApp/Phone: +44 20 8040 4198

• Registered Office: SAMAG GROUP LIMITED

  Office 17908, 182-184 High Street North,

  East Ham, London, E6 2JA, United Kingdom