Shipping policy

🚚 Shipping & Delivery Policy

Last updated: April 18, 2026

At Samag.Shop, operated by SAMAG GROUP LIMITED, we are committed to delivering your products quickly and safely. We manage a robust supply chain to ensure your orders reach you in perfect condition, wherever you are.

🕒 1. Processing & Dispatch Times

We prioritize speed to ensure a seamless shopping experience:

• Order Processing: Orders placed before 12:00 PM (GMT) are processed the same business day.

• Handling Time: Most orders are dispatched within 24 to 48 hours.

• Estimated Delivery: Depending on your location, delivery typically takes 3 to 7 business days for international or regional transit.

💰 2. Shipping Costs

We maintain transparent shipping rates:

• Standard Delivery: Rates are calculated at checkout based on the destination and package weight.

• Free Shipping: Available for qualifying orders over a certain threshold (as displayed on our homepage).

• International Shipping: Shipping costs and estimated duties are calculated during the checkout process.

📍 3. Delivery Areas

Samag Group Limited coordinates deliveries across multiple regions:

• Regional Coverage: We provide full coverage in our primary operating zones via specialized local couriers.

• Partner Logistics: For long-distance deliveries, we utilize trusted partner transport services to ensure security and tracking.

• Accuracy: Please ensure your delivery address and contact details are accurate. A representative may contact you to coordinate the final delivery.

📦 4. Pickup Option (Click & Collect)

For customers near our distribution points, we offer a "Click & Collect" service:

• Cost: FREE.

• Availability: Your order will be ready for pickup shortly after payment confirmation. You will receive a notification with the exact pickup coordinates.

💳 5. Secure Payment & Verification

To ensure a secure transaction:

• All digital payments are processed via our secure, encrypted checkout.

• Verification: For high-value orders, our logistics team may perform a brief verification before dispatch to protect against unauthorized transactions.

⚠️ 6. Damaged or Missing Items

Your satisfaction is our priority. If there is an issue with your delivery:

• Inspection: Please inspect the package upon arrival.

• Report: If an item is damaged or missing, contact our support team within 24 hours. We will investigate and arrange a replacement or refund at no extra cost to you.

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📞 Contact Our Logistics Team

If you have any questions regarding your shipment:

• WhatsApp/Phone: +44 20 8040 4198

• Email: support@samag.shop

• Registered Office: SAMAG GROUP LIMITED Office 17908, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom