Shipping policy

🚚Shipping & Delivery Policy

Last updated: August 12, 2026

Operating Entity: SAMAG GROUP LIMITED (Samag.Shop)

At Samag.Shop, we are committed to ensuring your orders reach you securely and reliably. We manage a structured supply chain to bring you quality products across our primary operating regions.

🕒 1. Processing & Dispatch Times

We strive to process and dispatch all orders efficiently:

Order Processing: Orders placed before 12:00 PM (GMT) are processed on the same business day. Orders placed after this time will be processed the next business day.
Handling Time: Items are prepared and dispatched within 24 to 48 hours.
Estimated Delivery: Due to international and regional logistics transit, delivery typically takes 7 to 14 business days.

💰 2. Shipping Costs

Standard Delivery: Calculated dynamically at checkout based on the destination and package weight.
Free Shipping: Available for qualifying orders that meet the minimum threshold displayed on our homepage.
International Shipping: Shipping fees and applicable handling are clearly itemized during the checkout process before payment confirmation.

📍 3. Delivery Areas & Tracking

Global/Regional Coverage: We coordinate shipments through trusted international and local logistics partners to ensure end-to-end tracking and security.
Address Accuracy: Customers are solely responsible for providing an accurate delivery address and contact details at checkout. Please ensure your details are correct to prevent delivery failures. A local courier may contact you if delivery coordination is required.

📦 4. Pickup Option (Click & Collect)

Availability: Offered exclusively for customers near our designated distribution points.
Cost: FREE.
Process: Your order will be prepared following payment confirmation. You will receive an official notification containing the exact pickup location and instructions.

💳 5. Secure Payment & Verification

Encrypted Checkout: All digital payments are processed through secure, encrypted gateways.
Order Verification: To safeguard against fraudulent transactions, our logistics and compliance team reserves the right to verify high-value or high-risk orders prior to dispatch.

⚠️ 6. Damaged, Defective, or Missing Items

Your satisfaction remains important to us. In the rare event of a logistics issue:

Inspection: Please inspect your package upon receipt.
Reporting Window: If an item arrives damaged or missing parts, you must contact our support team within 24 hours of delivery with supporting photos.
Resolution: Verified claims will be investigated promptly to arrange a suitable replacement or refund according to our store terms.

📞 Contact Our Logistics Team

For any shipping inquiries or tracking support:

WhatsApp / Phone: +44 7576 056768
Email: support@samag.shop
Registered Office: SAMAG GROUP LIMITED, Office 17908, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom