Error condition

Error code

Power light

Solution or Where the fault is

APP misalignment

 6A80

Orange/green light flashes 12 times alternately

Replace the cleaning unit or the main board or paper feed assembly

APP sensor/feed cam sensor error

6A90/6B10

Orange light/green light flashes 14 times alternately

Replace the cleaning unit or the main board or paper feed assembly

ASF (cam) sensor error

5700

Orange light/green light flashes 5 times alternately

Check the Paper feeder assembly

Automatic duplex printing cannot be performed

1310

Orange light flashes 10 times

Press the RFSUME button to cancel and exit this error, then
Replace the ink-absorbing sponge

Automatic print head calibration failed

2500

The orange light flashes 11 times

Press the FESUME button

Carriage Unit wrong

5100

Orange light/green light flashes 2 times alternately

replace Carriage Unit or the encoder or Carriage Unit motor or main board

Cleaning unit (cam) sensor error

5C00

Orange/green light flashes 4 times alternately

Replace the cleaning unit or main board

Cleaning unit (cam) sensor error

5C20

Orange light/green light alternately 16 times flashing

check Cleaning unit drive system

Cleaning unit valve sensor error

6C10

Orange light/green light flashes alternately 23 times alternately

Replace the cleaning unit or main board

Digital camera or camcorder does not support direct printing

20C1

Orange light flashes 9 times

Unplug the connection cable, press the RESUML button, and then reconnect

Drive switch error

C000

Orange light/green light flashes alternately 21 times alternately

Replace the cleaning unit or paper feeder

EEPROM error

6800/6801

The orange light/green light flashes 9 times alternately

Replace the motherboard

Front door error/CD/DVD printing timeout

1841/1846/1856/1850/1851/1855/1830

Orange light flashes 6 times

Close the front door

High temperature inside the printer

5400

Orange light/green light flashes 6 times alternately

Replace the paper feeder or main board

Ink cartridge chip error

1410-1419

Orange light flashes 15 times

Replace the good ink cartridges

Ink cartridges cannot be recognized

1684

Orange light flashes 14 times

Install a suitable ink cartridges

Ink cartridges home position detection error

6502

Orange light/green light flashes alternately 19 times alternately

Reinstall the ink cartridges or replace the motherboard

Ink cartridges is incorrectly placed

1681/1680

Orange light flashes 7 times

Replace the correct ink cartridges

No ink

1688

Orange light flashes 16 times

Replace the ink cartridges with ink

No ink or no ink cartridges installed

1600/1660

Orange light flashes 4 times

Replace the ink cartridges or press the RESUME button

No interface support

Orange light flashes 19 times

No Paper (ASF) / No DVD / No Paper in Tray

1000/1001/1002/1003

Orange light flashes 2 times

After putting paper in ASF, then press the Resume button

Other errors

6500

Orange light/green light flashes alternately 20 times alternately

Replace the motherboard

Paper feed encoder error

6010

Orange light/green light flashes 17 times alternately

check Paper feed encoder or main boardor paper feed motor

Paper jam: the paper is jammed on the tray/ the paper is jammed at the bottom/
Error closing the front door

1300/1303/1304/1250

Orange light flashes 3 times

Remove the paper and press the Resume button

The carriage unit raises the mechanical error

5110

Orange light/green light flashes 11 times alternately

Adjust the Carriage Unit guide rails, frame and paper feeding components, etc.

The ink cartridge hardware is malfunctioning. The ink cartridge cannot be recognized. 

1682

Reinstall the ink cartridge. If the error is not cleared, the ink cartridge may be malfunctioning, so replace it.

The ink cartridge is not installed properly. The ink cartridge cannot be recognized.

1485/1486/1487

Reinstall the ink cartridge. If the error is not cleared, the ink cartridge may be malfunctioning, so replace it.

The ink cartridge is not installed properly/The ink cartridge cannot be recognized.

1687

Reinstall the ink cartridge.

the paper paper incorrectly

6000

Orange light/green light flashes 3 times alternately

Replace the encoder or pickup roller or main board or paper feed motor

The print head is not installed / the print head is installed improperly / printing
Head EEPROM data error

1401/1403/1405

Orange light flashes 5 times

After installing the print head correctly or reinstalling the head, then shut down, then open the printer.

The print head temperature is too high error

5200

Orange/green light flashes 8 times alternately

Replace the print head or motherboard

The remaining ink level cannot be determined.

1686

replace the ink cartridge

Unrecognized ink remaining

1683

Orange light flashes 13 times

Replace with new ink cartridges

USB port error

9000

Orange light/green light flashes 15 times alternately

Replace the motherboard

VH monitoring error (print head voltage is abnormal)

B200

Orange light/green light flashes 10 times alternately

Replace the print head or main board or power supply

Waste ink full errors

5B00/5B10

The orange light/green light flashes 7 times alternately

Replace the ink-absorbing sponge or motherboard

Waste ink is nearly full

1700/1701

Orange light flashes 8 times

Press the RESUME button to cancel and exit this error, then replace the ink-absorbing sponge

Maintenance mode:
First enter the maintenance mode:
A. Press the RESUME button firstly, then press the POWER button to turn on the printer.
B. Pressing the POWER button, and release the RESUME button at the same time. Then double-click the RESUME button.
C. Release the POWER key and RESUME key at the same time, and when the power light turns green, it will enter the maintenance state.