• About product warranty

  
  

• We promise 3 months warranty, if there is any problem within 3 months, please contact us for replacement or return!

• Payment 

  
  

• We accept multiple payment methods: Debit/Credit Card,QIWI,WebMoney,Yandex.Money,SMS,Ebanx,PPRO,Mercado Pago,PayPal,Doku,Mpesa,Klarna,Cash Payment,Wire Transfer/Bank Transfer/TT,Western Union,COD,installment etc.

  
  

• Please send payment within 3days after bids end or your purchase. If you expect any delays in payment, please let me know.
  

  
  

  
  

• Shipping

  
  

• 1.We deliver this item to worldwide via regular registered air mail with tracking number.

• For example (AliExpress Standard Shipping , YANWEN Air Registered , 4PX Air Registered , China Postal Registered, sometimes USPS)

• 2.IF YOU NEED FASTER CARRIER, PLEASE CONTACT US FOR THE UPS/DHL/FEDEX DISCOUNT . WE SUGGEST FEDEX.

• 3.The item will be sent out 1 working day after the payment confirmed. The shipment usually takes 7-13 business days to reach most of other destinations around the world, but in some rare circumstances or a custom delay it may take longer, especially these countries, Russia, Brazil, Italy, etc. Please contact us if you have not received your package ter 3 weeks.

  
  

• PS:Please make sure the shipping address is correct when making payment, If you need to change the address, you need to contact us within 8 hours to make the change, so that the package cannot be changed after it is sent to the wrong address.(We do not accept any change address through email)

  
  

• Return policy 

  
  

• If your order has been received and it is not what you ordered, or your item has a manufacturer defect, please contact us within 7 business 

  
  

• If it is proved to be a wrong item or have a manufacturer defect, please send back the item and we will send you a replacement for free.

  
  

• Buyer needs to pay the return freight charge(negotiable on a case-by-case basis）.Please contact me before you send the item back, correct shipping address should be confirmed. Please ensure the item will be returned in good condition with the original packaging.

  
  

• Distributor: 

  
  

• We can also accept the special offers from distributor for bulk order, please contact with us by email.

  
  

  
  

• Feedback 

  
  

• Your feedback is very important for us, positive feedback is highly appreciated. 

  
  

• Please let us know before leaving any negative feedback, please give us the opportunity to solve any problems and we will try our best to satisfy your needs. 

  
  

• Customer service 

   

• If you have any questions, please send us a message on aliexpress. Because time zone is different, we will answer your questions within 24 hours

NOTICE:

If you print a test page and notice some lines are missing, don't worry. This could be due to air entering the print head pipe during transportation, or there might be air trapped in the ink cartridges or the Continuous Ink System (CIS).

If you're using a CIS (Continuous Ink System), please ensure it's positioned higher than the printer by at least 2cm. You may observe ink leaking into the ink cartridges, followed by the print head entering standby mode. After 2 minutes, adjust the CIS to the same level as the printer, attempt to clean the print head, and you should see an improvement in the test page with some lines appearing. If you require high-quality printing immediately, continue cleaning. If the printing quality is acceptable, keep the printer powered on and in standby mode. After 24 hours, the quality should improve. As you continue printing, the quality will gradually improve even further.

If you're using ink cartridges, please power on the printer and keep it in standby mode. After 24 hours, try executing the print head cleaning function. Standby for 30 minutes, clean the print head, standby for another 30 minutes, clean the print head again, and repeat this process. You'll notice the printing quality improving with each cycle.

If you have any questions, please don't hesitate to message me.