Professional Service:

Q&A you care about Most:

1.
Q:How to better extend the life of the printer ?
A:Before installing and removing ink cartridges, be sure to turn off the printer.
2.
Q:How to better protect the ink cartridge nozzle?
A:When not using ink cartridges, please close the protective cover in time.
Dip a soft paper towel with a small amount of alcohol before using, and then gently wipe the nozzle in one direction.
3.
Q: Why does the printer screen not work?
A: When you find that the screen of the printer is not working, please calibrate the screen of the printer.
4.
Q: Can the printer be equipped with photoelectric sensors?
A: Yes, our inkjet printer has an adapted photoelectric sensor. Please consult customer service before purchasing.
5.
Q: Can the printer print on the bottle?
A: Yes, we will provide you with a metal positioning plate for free, For specific steps,please consult customer service.
6.
Q: What should I do if the printer cannot print?


A: 
①Check whether the rubber ring on the left side of the printer is off (not in the groove).
②Check if there the ink cartridge is installed properly.
③Switch the nozzle of the printer in the settings.
④ After turning off the printer, reinstall the ink cartridge.
⑤If you have completed all the above operations and the machine still cannot operate normally, please contact customer
service in time.
7.
Q: The ink cartridge of the printer can print, but the printing is not clear, what should I do?


A: 
①Check whether the ink cartridge nozzle is clean and dry, and wipe the nozzle carefully with a clean soft tissue.
② Take out the ink cartridge when the printer is off, shake the cartridge several times, and stick a clean tissue on the
surface of the nozzle to divert the ink.(Ask customer service for operation videos)
③Switch the nozzle of the printer in the settings.
④The above operation still cannot be solved, please consult customer service.
8.
Q: What should I do when there is a printer phenomenon of wire drawing?
A: The ink cartridge is quick-drying. When there is a phenomenon of wire drawing, please wipe the nozzle carefully with a clean
soft tissue and switch the nozzle of the printer.
When not using the ink cartridge, please install the cover in time.
9.
Q: Can the printer be charged?


A: Yes. 
TIPS:
① Please remove the battery at the bottom of the printer and charge it separately to avoid damage to the printer.
②Please use our special charger to charge the printer.
③When the printer is stored for a long time and not in use, it is recommended to safely charge and discharge it every three months.