For Customers

1: How to make payment?

You can pay using Visa, Mastercard, Paypal,Western Union, Qiwi and bank transfer so on.
If you have any problem with the pay, please contact us freely.

2: When will you ship my order?

After you pay, we usually arrange shipment within 24hours. All the product will be tested well by QC before send.
If you have any problem with your order after you pay, please contact with us ASAP.

3: When will I get my order?

You can track it on https://www.17track.net/en

All Parcels have tracking number.

4: Why I have to pay customs fees(TAX)?

(tax upon to receiver's country customs policy）

If you want us declared as you want, please leave a message with the order, we will do as you request.

5: What's your guarantee? And the return cost?

We always offer 12months guarantee. If you bought the: Service: repair warranty (5% fee on the order amount),
you can get free repair warranty in your local country directly.

If tried every method we offer you still cannot solve the problem,we may have to do replacement.
Please send the defective item back to us via your local post office airmail parcel, when we receive it,
we will send you a new one immediately.we will give your some discount for your next order or
send your randomly gift to reduce your return cost,please kind understand.

6: About the Warranty

1: If the item is defective on its arrival,Please kind pack well to return back to us , we will pay the back

7: What can I do if the package still not in my hand?

for you, and try to find out the reason for delay and solve .

8: About Receipt

When the parcel comes ,please check it face to face,sign after checking,Please open the parcel in
post officer's presence.If the parcel damaged or empty(stolen),please ask the post office to provide
official document,especially the claim request paper.

satisfy you if you contact us !