Delivery
What's covered by SamagShop Protection
- Item arrives damaged
- Item is defective on arrival
- Wrong item received
Something went wrong? Here's how it works:
1
Report within 24 hours
Contact us within 24 hours of delivery at support@samag.shop or on WhatsApp at +44 7576 056768, with your order number.
2
Send your proof
Share clear photos or a video showing the damage, the defect or the wrong item, and its packaging. You never need to send anything back: we do not accept returned parcels.
3
Receive your replacement
Once your claim is verified, we ship a replacement free of charge, with tracking.
